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Concierge Care

What We Do

By leveraging decades of experience across almost every market segment for businesses up to 300,000 users, we’ve created a service offering targeted specifically towards businesses with 5 to 300 users. It covers all the technology support your business needs, and most of our customers won’t receive a separate monthly bill for their IT needs. With Concierge Care, you’re always going to know how much your IT support is going to cost, and when you’re planning on hiring a new employee you know exactly what number to put in the “IT Support” column of the budget.

In the end, we do everything that an IT department at a Fortune 500 company does.

We also know that business isn’t just about technology. We’re real people and we made a list of the things we consider when partnering with a vendor, and came to the conclusion that before we write a check, we need three main things to be present: U.S. Based Support, a true partnership, and flexible monthly billing that’s easy to budget for, all of which you’ll find included in Concierge Care.

At a high level, Concierge Care includes the below services, but you can skip to the details if you’re interested.

 

Monitoring

We monitor your servers, laptops, desktops, and network to ensure they’re healthy and running at peak performance.

Maintenance

IT doesn’t run itself, and that’s where we come in. We leverage our deep background in IT to make sure your systems are always up to date, secure, and reliable.

Troubleshooting & Training

We fix problems that your staff is having with their computers, and help them become more productive through mentoring and training.

Reduce Costs

By standardizing on equipment, systems, and processes we leverage economies of scale from our diverse customer base to drive down costs for your company.

Minimize Risk

Running a small business is risky enough. We make sure the riskiest areas of business are being taken care of by keeping your Anti-Virus up to date, making sure your backups are running, and ensuring your systems are secure.

Deploy New Systems

As your business grows, so do your IT needs. We design and deploy new systems tailored to the needs of your business.

Scaling

We make sure that your IT systems are sized properly for the needs of your business today, but design those same systems to scale effortlessly as your business grows.

Vendor Management

We manage and communicate with your external IT and communications vendors. Let us call the ISP when the connection goes down.

 

How We Do It

Everything we do is driven by process, and you’ll see that first hand when we take over management of your systems. When you partner with us we start a phased onboarding program that allows us to get to know each other, find anything that needs to be fixed immediately, and smoothly integrate into a working partnership.

 

Phase 1 – Initial Technology Assessment and Documentation

First, we get to know you with a visit to your office that allows us to assess and document your IT infrastructure. The output from this is captured in our configuration management system and a prioritized list of any critical issues that need an immediate fix. In this phase we also generate a network diagram, a written evaluation of the health of your IT infrastructure, and we create a Monitoring and Remediation plan that we use in Phase 2.

Phase 2 – Fixing Known Issues and Deploying Monitoring Agents

Second, we begin rolling out monitoring agents, patch management software, anti-virus software, Office 365, and Microsoft Office throughout your business. This is also where we fix any critical issues, make sure your backups are up to date, and generally stabilize your IT infrastructure.

Phase 3 – Ongoing Monitoring, Management, and Support

In Phase 3, we’ve fully partnered with your company and are providing proactive monitoring, management, and maintenance of your systems. We are actively providing support for your users, and making sure your system stays healthy.

 

Service Details

Concierge Care provides everything your business needs to maintain your competitive advantage. To accomplish this at a flat monthly fee, we leverage economies of scale and standardization to drive down costs for all of our customers.

24×7 Support

Our service desk is staffed by technicians located throughout the United States 24 hours a day, 7 days a week so help is only a phone call away.

  • 24 x 7 US Based Help Desk
  • Phone and Email Support
  • Remote Control Support
  • Onsite Support
  • We support all applications in use in your environment that are under active support by the software vendor.

 

 Office 365 Business Premium

Every user has a full license for the latest version of Microsoft Office is included at no additional cost, and every user has full access to the Office 365 productivity suite.

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  • Microsoft Word, Excel, PowerPoint, Outlook, Publisher, and OneNote fully installed on up to 5 PCs or Macs per user
  • Office can be installed on up to 5 tablets and 5 phones per user, even home computers
 

  • Email with 50GB Mailbox
  • File storage and sharing with 1 TB storage per user
  • Unlimited online meetings and Instant Messaging
  • HD Video Conferencing
  • Corporate social network
  • Guaranteed 99.9% Availability

 

We Keep Your Systems Running at Peak Performance

Regular, proactive maintenance of all your desktops, servers, network devices, printers, and other IT systems comes standard.

  • Remote Server Administration
  • User Account Administration
  • Printer Management
  • Log File Maintenance
  • Disaster Recovery Planning

 

 Your Data is Safe, Secure, and Healthy

Every workstation and server has business class antivirus and antimalware agents installed, and you also get enterprise grade antispam and antivirus filtering for your email.

We also include Cloud Backup for Servers & Workstations for all your servers and workstations, apply all security patches, and manage and monitor your firewall.

  • Exchange Online Protection Anti-Spam / Anti-Virus Filtering
  • Business Class Anti-Virus & Anti-Malware
  • Offsite data backup with Cloud Backup for Servers & Workstations
  • Network Firewall Monitoring and Management
  • Microsoft Patch Management
  • Backup Monitoring and Management

 

We Manage Your Network

We maintain your network devices such as routers, firewalls, and printers, ensure your WiFi is functioning properly, and monitor your Internet connection to make sure you’re getting what you pay for. If the Internet goes down, we call your provider for you.

  • Internet Connection Monitoring
  • WiFi Monitoring and Management
  • Network Configuration Backup
  • Network Device Patch Management
  • VPN & Router Management

 

We Keep You Informed

Every month you’ll receive an overall system health report. Twice a year, we’ll put together an executive report detailing The State of Your Technology and every year we’ll sit down with you to discuss your annual technology plan.

  • Monthly System Health Reports
  • Semi-Annual Executive Report
  • Annual Technology Plan

 

Pricing

We can become your entire IT department, act as an escalation point for your existing IT department through integration with Taskfire, a secure, powerful hosted ticketing and service management platform that your staff can use for day-to-day operations while offering a direct link to escalate your issue to our team of U.S. based engineers as needed.

If you don’t have an in-house IT department, we highly recommend Concierge Care, a flat rate subscription based solely on the number of users, with no additional fees. With Concierge Care, we become your IT department and manage your entire technology infrastructure for a set monthly fee that’s easy to budget for. If you have internal IT support and are only interested in Managed Office 365 with Desktop & Server Monitoring, choose Monitoring + Office 365.

 

Monitoring + Office 365
monthly per user
$50.00
24x7 US Based Office 365 Only Support
Office 365 Business Premium
Word, Excel, Outlook, PowerPoint, Publisher and OneNote
Proactive Desktop & Server Monitoring
Desktop Patch Management
Business Class Anti-Virus Software
Subscribe Now

 

Do You Want To Know More?

If you’re interested in learning more about our services, or to schedule a free no-commitment consultation, feel free to reach out to us at your convenience via the below form, call us at (888) 799-4599, or email [email protected].