You rely on technology. We make it work.
We firmly believe that technology should be a competitive advantage, but after years of providing expert consulting services to businesses throughout the United States we came to see that all too often technology becomes a boat anchor, slowing the growth of businesses and draining profits that could be used to grow the business faster. Decades-old, poorly maintained IT systems cause businesses throughout the U.S. endless pain – both operationally and financially – with business owners and management resorting to bypassing the use of company systems because consumer focused applications and services simply did the job better than the IT systems they had to work with, and because they didn’t know that business class IT could do a better job than the consumer version.
In the end, we saw the same problem at businesses of all sizes across the country: People were relying on technology that wasn’t working.
So, we decided to do something about it.
We’ve leveraged decades of experience across almost every market segment, in businesses ranging from 5 to 300,000 users, to create a managed service offering for businesses of all sizes. From fully outsourced IT for small businesses to remote monitoring and management of the most complex systems in place at large businesses, we’ve designed and developed processes and methodologies that are known to turn unreliable IT systems into stable, healthy, scalable systems that will grow with your business.
We didn’t stop there though, because we also know that business isn’t just about technology. We made a list of the things we consider when partnering with a vendor, and came to the conclusion that before we write a check, we need three main things to be present: U.S. Based Support, a true partnership, and flexible monthly billing – all of which are present in our service offerings.
Expert U.S. Based Support
Flexibly Monthly Billing
Not all businesses have the same needs.
Which is why you’ll find that we offer both Concierge Care, that provides complete IT outsourcing for small to mid-sized organizations as well as enterprise solutions for those with more complex needs.
For organizations with up to 300 users
We provide complete IT outsourcing at a flat monthly fee per user, allowing you to focus on growing your business while we take care of your IT needs – without breaking the bank.
24×7 Support for Your Employees
Including troubleshooting computer issues and training for your employees to become more effective at their jobs.
Office 365 Business Premium
Including business class email with a 50GB inbox, 1TB of file sharing and storage for every user, workflow automation through SharePoint, secure and auditable instant messaging, web conferencing, and HD video conferencing.
Fully Installed Office Applications
Word, Excel, PowerPoint, Outlook, and OneNote on up to 5 PCs or Macs per user – all included in your flat monthly fee.
Remote Monitoring and Management
To ensure all your workstations, servers, and network equipment stay healthy and running.
So you don’t have to call the ISP when your connection goes down again.
We stop viruses, ransomware, and hackers right in their tracks.
For organizations with more complex needs
For organizations with more complex needs and those larger than 300 seats, we offer a menu of services that will take the heavy lifting off your shoulders and allow you to focus on creating real business value. All services include a rock solid, financially backed SLA.
Focus on your business while we support for users from our U.S. based service desk, migrate your legacy email, home directories, and SharePoint sites to the cloud, and administer everything on your behalf – all with flexibly monthly per user billing.
Ensure your Exchange environment stays reliable, available, and secure – whether it’s on-premises, in the cloud, or in a hybrid configuration with Exchange Online. Real-time visualization, alert notification, and monthly reporting all at a predictable per user monthly fee.
Managed Active Directory
Maintain a healthy directory structure at an easy to budget per user monthly fee, backed up by rock-solid SLAs.
Managed Skype for Business
Enjoy sleeping soundly with 24×7 ongoing monitoring and management of Skype for Business and associated infrastructure, either on-premises or in the cloud with Skype for Business Online. We support Enterprise Voice and Cloud PBX deployments as well, all at a simple to budget per user monthly fee.
Managed Internal Service Desk
If you have most of it handled but still need occasional help we offer Tier-4 escalation support for your internal IT team through Taskfire, a secure, powerful hosted ticketing and service management platform that your staff can use for day-to-day operations while offering a direct link to escalate your issue to our team of U.S. based engineers as needed.
Do You Want to Know More?
We’ve never been fond of high pressure sales tactics, and didn’t think our customers would be either, so we don’t employ any salespeople. If you’re interested in learning more about our services or scheduling a no-pressure free consultation, feel free to reach out to us at your convenience, either through our contact form, email, or telephone.