Seems like they share the same sentiment.

 

Last 100 Customer Ratings

Realtime Happiness


What is Happiness-as-a-Service?

At Cohesive Logic, customer happiness is the primary tool we use to gauge how good of a job we’re doing. Every interaction we have with customers gives them the opportunity to rate how happy we made them, and we use that data to drive our internal goals and identify team training opportunities.

Where do these ratings come from?

We use Customer Thermometer to provide unbiased third party customer satisfaction monitoring. Every time we archive a ticket, we send a quick survey that asks users a simple question; “How did we do?”. From here, the user simply has to click on their experience.

Additionally, we send out monthly surveys and our email signatures have the same questions embedded.

What is a Net Promoter Score?

According to Wikipedia, Net Promoter Score is “a management tool that can be used to gauge the loyalty of a firm’s customer relationships. It serves as an alternative to traditional customer satisfaction research” and that “NPS has been widely adopted with more than two thirds of Fortune 1000 companies using the metric.”

For us, though, it’s simply answers the question “How happy are our users?” and we’re happy to say that we’re doing pretty well.

How do you stack up against the competition?

Honestly there aren’t many of our competitors that actively track their Net Promoter Score, but if we compare our current realtime score of 65 against a few well known companies, we think we’re doing pretty good.

The below data was gathered from IndexNPS and is accurate as of July 2017.

Apple: 72

Bank of America: 0

Toyota: 76

Amazon.com: 62

Comcast: -5

Rackspace: 58

How do I subscribe to Happiness-as-a-Service?

Well, you can’t subscribe to Happiness-as-a-Service directly, but it is included in all of our services at no extra charge! =)

Do you want to learn more?

Fill out the form below and we’ll be happy to reach out to you to see how we can help.